Returns and refund policy

Revision Date: November 2018


RETURN POLICY

Patients who wish to return a product which has been purchased directly from an AlumierMD skin care professional in-clinic, or has been purchased online through the e-commerce portal may do so in the following manner:

DEFECTIVE PRODUCT, LEAKING PACKAGING, EXPIRED PRODUCT, ORDER ERROR

Regardless of how the product was purchased, patients have the option of returning the product within 30 days of the date of purchase, together with proof of payment, to the clinic they deal with where they will receive a new product in exchange. Alternatively, patients may email help@alumiermd.ca within 30 days of the date of purchase with details of the product name and size, proof of purchase, and the issue they are experiencing. AlumierMD will forward to the patient a form that will need to be completed together with instructions as to how to return the product.
Once the product is received by AlumierMD, a replacement product will be shipped to the patient at AlumierMD’s expense.

In all cases AlumierMD will provide a direct exchange - no refunds will be issued.

ADVERSE REACTION TO PRODUCT

Patient must visit their skin care professional so that they may analyse the reaction, provide treatment, and discuss directions for use. It will be left to the discretion of the skin care professional if a refund or exchange is warranted.